We are open by appointment for all your your needs. We are pleased to be expanding our services again including resuming routine eye exams.
The safety and well-being of our people is at the heart of everything we do and we have introduced measures within the Government guidance to restrict the spread of COVID-19 and safeguard our people.
How to Book
Branches are open by appointment only so please book in advance either by
Telephoning your nearest branch
**Please Note - A pre-assessment will be carried out prior to your appointment which will provide all the information needed to prepare for your visit and maximise the time in-branch.
How we are keeping you safe during a in-branch appointment:
The safety and well-being of our people is at the heart of everything we do and we have been working hard behind the scenes to preparing for your arrival.
Social distancing - please follow the instructions in-branch and keep a safe distance
Clinical cleaning standards - our teams follow strict cleaning procedures throughout
Appointment only - please book in advance either online or by telephone
Limited people - appointments are spaced out to limit the number in branch at any one time
Hand sanitiser - hand sanitiser will be available to all on arrival
Full PPE - Full approved PPE will be worn by our teams
Contactless payment - payment will be by card only to limit contact.
Protective screens - are in place at reception and waiting areas for your safety.
Pre-visit assessment - you will receive a telephone call prior to your visit to determine the nature of your appointment and reduce time needed in branch.
Face covering - we ask all patients/customers to please wear a face covering when visiting our branches.
Remote Services
If you are unable to visit us or have a non-emergency/essential query our team are here for you. We continue to offer remote services as follows:
Eye care
You can book a telephone appointment online by selecting "telephone essential appointment" from the drop down menu. A member of our team will call you at the selected time.
Contact lenses
You can call us on 01236 424566to discuss contact lens supply or care
You can email contactlenses@jameshughesopticians.com and our expert team can arrange deliveries, amend orders and arrange solution etc
Spectacle Repairs
You can email eyecare@jameshughesopticians.com to arrange repairs
You can book a telephone appointment to arrange repairs
Hearing care
Our expert team are here for any hearing care advice, arrange repairs and order accessories
You can email hearing@jameshughesopticians.com with your query
We look forward to working together to continue supporting our communities with their eye and hearing health